Design Thinking

Article Series Part 6- Design Thinking Innovation: Digital Transformation Debts post-Covid-19

Editor’s Note: The DBizInstitute is excited to share this article, written by Dr. Setrag Khoshafian, with our community and in advance of his new book release. Keep an eye on our website as we share additional articles in the coming months written by Setrag, as well as a pending Meet the Author webcast to discuss his new book 'How to Alleviate Digital Transformation Debt’ expected to air Fall 2021. This article was originally published on on November 1, 2020.


Top 5 Digital Trends for 2019

2019 is going to be a very different year than the past few years. 2017 was a "pedal to the metal" year where almost all were making forward momentum with digital. 2018 started strong, but there was a shift to "steady speed" over acceleration. Many economic experts are now predicting a slight dip in growth which means businesses will be hovering their foot above the brake pedal just in case the turmoil in the markets takes a sharp turn.  What does this mean for business investment in Digital? This blog will be my best shot at predicting the likely trends.

Using Business Architecture to Design Future Industries

Have you heard the news? Space has become Big Business. Currently evaluated at around $350 billion, studies done by investment banks such as Goldman Sachs, Morgan Stanley and Bank of America Merrill Lynch predict that the global space economy could grow to $1 trillion or more in the 2040s. 

The signs that space has gone mainstream are in plain sight. Stephen Colbert and Neil deGrasse Tyson are riding around New York City in a Mars rover... Iridium Communications is planning to launch its final Iridium NEXT satellite using a flight-proven Falcon 9 Block 5 booster… Elon Musk's rocket company is sending a Japanese billionaire and eight artists around the moon… The news making headlines in the social media are only the tip of the iceberg. Below the waterline, the space industry (appropriately called “New Space” - to distinguish it from the 20thcentury “old space”, which was mostly the domain of governments) is a place teeming with exuberance and ideas. 

Mounting Pressure for Better Decisions

We are in a perfect storm for making great decisions and nothing less. There are converging forces that put a premium on better decisions in that organizations are being asked for more in a changing world. At the same time the number of assists that are available to boost better decision making are also emerging quickly. What are these forces and boosts to increase an organization's ability to make better at the minimum and great decisions at a maximum? The coming decision wars will be at the forefront of success going forward for organizations and individuals.

Forces Affecting Decisions:

Business Contexts Shifting Faster

Essential Skills for Digital Business Leaders

A successful digital business initiative relies upon adopting agile principles, an enduring focus on improving customer experience and executing programs with a business process based view with enabling digital information technology.

Measuring what matters to customers and challenging the current operating model of the business are two important characteristics of digitally mature organizations.

Join Gregg Rock and our leading digital business experts as they discuss the critical skills needed in your digital transformation initiatives:

  • Introduction to Digital Business
    • by Andrew Spanyi
  • Design Thinking Applied
    • by Clay Richardson
  • Robotic Process Automation
    • by Cornelius Pone
  • Digital Customer Experience
    • by Andrew Spanyi
Webcast Date: 
Sun, 03/04/2018 - 13:00

Amplifying BPM with Customer Experience and Design Thinking

In the modern Digital world, Customer Experience is a critical factor for success in BPM. Organizations can apply Design Thinking framework to map the right emotional innovation factors and succeed in the BPM transformation.

Amplifying BPM with Customer Experience and Design Thinking

Best Practices Keynote: Rethinking Design Thinking

Recently, the idea of “design thinking,” originally defined as the problem-solving approach of a designer, has been used to describe a broader approach to innovation and creativity. Companies like Target and P&G, as well as design firms like IDEO and Continuum, are currently applying design thinking to problems that were once the domain of purely analytical thinkers, but, as in many disciplines, there is little agreement on its exact definition and whether or not it creates value for businesses. This talk will define design thinking, present case studies of effective (and not so effective) applications, and outline the elements of the approach most useful for business process innovation.

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