Why asking this question?
Organizations face daily new opportunities and threats in our fast changing digital world. Companies have to establish a management discipline to integrate agile innovation into their business. The Discipline of Business Process Management (BPM) addresses this need. Correctly set up, it establishes an agile and focused innovation capability in an organization. The BPM-Discipline produces innovation in form of new impactful processes and organizes the way other innovations are developed and rolled out.
The term ‘Digital Transformation’ has taken its place in today’s business vocabulary. It’s on the lips of virtually every IT vendor, most management consultants and an increasing number of executives.
The journey from strategy to operating success depends on creating an organization that can deliver the chosen strategy. This book, explaining the Operating Model Canvas, shows you how to do this. It teaches you how to define the main work processes, choose an organization structure, develop a high-level blueprint of the IT systems, decide where to locate and how to lay out floor plans, set up relationships with suppliers and design a management system and scorecard with which to run the new organization. The Operating Model Canvas helps you to create a target operating model aligned to your strategy.
In this webcast, I will..
A September 2015 survey of 150 Operational Excellence (Op Ex) professionals found that 38% of respondents listed Customer Experience (CX) as their number one priority in Op Ex. That’s both good news and bad news. The good news is that nearly 4 out of 10 Op Ex professionals recognize that CSX is central to Op Ex success. The bad news is that 62% – don’t.
There’s no doubt that Op Ex success also relies on other factors such as leadership and culture. But if an organization doesn’t put customers first – they may find themselves optimizing to a decreasing share of the market. Op Ex professionals will recognize the importance of focusing on customer experience as it has been part of the lean movement since 1988.
Editors Note: DBizInstitute is excited to share this article, written by Dr. Setrag Khoshafian, with our community and in advance of his new book release. Keep an eye on our website as we share additional articles in the coming months written by Setrag, as well as a pending Meet the Author webcast to discuss his new book 'How to Alleviate Digital Transformation Debt’ expected to air Fall 2021. This article was originally published on CognitiveWorld.com in 2017.
Aren’t all businesses “digital”?
If they aren’t now, the winners certainly will be.
“Virtually every firm in every industry is being shaken up by the digital revolution. No chief executive can ignore the onslaught of mobile computing, big data, artificial intelligence and the like. And while companies were once content to wait and see what impact the Internet might have on their business, there is now a broad consensus that processes and practices must be radically transformed to capitalise fully on digital technology.” Zanny Minton-Beddoes, editor of The Economist World in 2015 Report
“72% agreed with the statement ‘These days I consider my company to be a technology company’” and “97% say that their companies will change more in the next 5 years than the past 5 years.” Research by Fortune 500 CEOs, June 2016
Editors Note: DBizInstitute is excited to share this article, written by Dr. Setrag Khoshafian, with our community and in advance of his new book release. Keep an eye on our website as we share additional articles in the coming months written by Setrag, as well as a pending Meet the Author webcast to discuss his new book 'How to Alleviate Digital Transformation Debt' expected to air Fall 2021. This article was originally published on CognitiveWorld.com in 2017.
According to a recent article in Forbes, there’s a high level of consistency on macro technology trend predictions for 2017 by organizations such as Gartner, Forrester, Deloitte, Accenture, and McKinsey. That’s not surprising as “digital transformation” is pretty much the leading buzzword in today’s corporate lexicon and executives scramble to get up to speed on related concepts such as social, mobile, cloud, artificial intelligence, machine learning, cognitive computing, analytics, and big data.
The Digital World – a Powerful new Business Environment
Digital Freedom
The world has changed. Mobile devices combined with cloud apps have freed us from the traditional 9-5 commute to an office. “At work” is an activity and no longer a location or time in the day. This is explored in a recent article “Daddy are you still at work“.
And that change has happened in the last 5 years. It is a digital revolution, rather than evolution.
I am sitting under an umbrella outside a Peets Coffee shop on my super-light Macbook connected to free wifi with access to all my apps and content through a browser – on a public holiday.
I can buy almost anything online and get it delivered the next day. I can stay in touch to friends, family and work colleagues no matter where in the world they live. It is easy to connect and collaborate.
Membership at DBizInstitute.org includes access to our other communities
