The Shifting Sands of the Communications Industry: How Carriers and Equipment Providers Use BPM to Stay Grounded and Win

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Today’s telecommunications industry is virtually unrecognizable from the one of ten, five, even one year ago! The convergence of voice, data, content, and mobile services has created a communications mega-industry, where traditional telecom providers are vying against non-traditional competitors for market—and mindshare.

It’s a zero-sum game and the winner gets the customers and market share.

Today’s telecommunications industry is virtually unrecognizable from the one of ten, five, even one year ago! The convergence of voice, data, content, and mobile services has created a communications mega-industry, where traditional telecom providers are vying against non-traditional competitors for market—and mindshare.

It’s a zero-sum game and the winner gets the customers and market share. But how do you successfully stay grounded amidst the shifting sands of this dynamic market?  Communication carriers and equipment providers need to work closer than ever to react to customer demands and respond to competitive pressures.  And this tightly coupled lifeline needs to be built on repeatable, yet flexible, processes to weather the storm.

Attend this unique conversational roundtable with Savvion and telecommunications experts and industry leader Motorola to learn how Business Process Management (BPM) enables this crucial collaboration between carriers and equipment providers.  BPM can help you streamline processes such as order management, special programs management, exception and error handling and partner/customer relationships – processes that dictate whether you survive and gain customers or die trying.

  • Learn what BPM is and how this new approach for optimizing processes will make your more nimble and competitive
  • Hear how BPM is used by Communications leaders today to react to and anticipate customer demands and competitive threats
  • Discuss best practices for how to engage on your first BPM project and see results in as little in 90 days.
  • Learn how you can start with modeling just one process and be on a proven path to better carrier/equipment provider collaboration in less time than you think

Motorola will share their experiences in how BPM has helped them build tighter relationships with its carrier customers and become #1 in their market. Best practices approaches for driving process improvement will also be discussed.

And Savvion, the pioneer and leader in BPM, will share real-world case studies on how the world’s top companies, such as Sprint, Cingular/AT&T, and Level 3 Communications create, manage, and optimize process solutions to improve:

  • Network order management and provisioning
  • Special access management
  • Reverse logistics
  • Cell site construction
  • Reallocation of 900 MHz frequency
  • New product introductions and rate changes
  • Trouble ticketing
  • Customer service and repair
  • Help desk and error resolution management,
  • Continuous service and customer self-care management
  • Partner on- and off-boarding

Patrick Morrissey, Senior VP of Marketing & Business Development, Savvion

Patrick Morrissey is responsible for all aspects of marketing at Savvion including the development of the company's brand and marketing strategy, corporate communications, product, field and customer marketing. With over 15 years experience in marketing, Morrissey most recently served as Vice President of Marketing for planning and enterprise performance management (EPM) at Business Objects. During his four-and-a-half years with the company, it grew from $400 million to more than $1 billion dollars in revenue. Prior to Business Objects, Morrissey held positions at Scient and McCann Erickson, where he demonstrated expertise in leading organizations to build brands and drive revenue.Arun Mathews, Manager, Process Optimization, Motorola

Mr. Mathews manages Business Process Management solutions globally across Motorola for supply chain integration, customer management, new product certification, and other strategic initiatives.

Sanjay Kumar, Vice President, Telecommunications Solutions, Savvion

Sanjay Kumar is responsible for Savvion’s Telecommunications Business Practice covering all aspects of client engagement and solutions delivery for the telecommunications industry with Savvion’s Business Process Management Software. With over 16 years experience in telecommunications and Information Technology, Mr. Kumar held senior positions with management firms exclusively supporting the telecommunications sector including positions as Partner with Fairles Communications and Vice President & Principle with TMNG. Clients included many of the Tier 1 and Tier 2 communications service providers as well as the OSS and BSS vendors supporting the telecommunications industry.  During client engagement, Mr. Kumar regularly assumed the roles of end-to-end Business Solutions Architect or Program Manager responsible for ensuring the successful integrated design and delivery of Order Management, Customer Care, Billing, Provisioning, and BPM solutions across organizations, processes and the entire OSS & BSS functional footprint.

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Tom Dwyer
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