Lean Six Sigma and BPM - On Demand - Available 24/7

This course outlines the relationship of Lean Six Sigma (LSS) and Business Process Management (BPM) to Operational Excellence (OpEx) and provides insight into the needed skills and tools.

We will explore and discuss the skills, training, and infrastructure required to launch a successful project. There will be an overview of the process improvement methodology and tools used to make significant improvement to business processes.

We will discuss how to create greater customer focus by taking a business process based view. This involves understanding how to build a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects and key business processes.

Participants will be introduced to the basic tools for understanding, measuring, and managing variation using the DMAIC process as well as the power of technology enabled BPM approaches. We will cover the fundamental concepts of LSS and BPM and provide insight through exercises on how projects can be better executed by combining these two methods.

Lean Six Sigma provides a set of tools to make and sustain dramatic improvements to business processes. When Business Process Management and Lean Six Sigma are used together they provide the basis for improved organizational performance and growth, as well as greater customer focus.