There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...
This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.
Customer experience is receiving increasing...
Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...
Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...
Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.
The generic term of customer...
There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...
Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...
BPM 101 is the foundational course for those starting their BPM journey. It presents an overview of process modeling, analysis, design and the technologies in BPM.
BPM 101 is especially...
Achieving success with BPM relies upon skill in process modeling, analysis and design. This course equips you with the practical, applied knowledge to lead/facilitate process improvement projects....
Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.
The generic term of customer...
Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...
Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.
The generic term of customer...
There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...
This course provides participants with the key concepts, terms, methodologies, and approaches to building a roadmap or blueprint for success with digital business.
Digital transformation...
This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.
Customer experience is receiving increasing...
Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...
This course provides participants with the key concepts, terms, methodologies, and approaches to develop the governance needed for success with digital business and stand up a digital center of...
Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...
Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.
The generic term of customer...
This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.
Customer experience is receiving increasing...
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